P3P Blood Donation Program: Digital Transformation through Training, Mentoring, and Deployment at PMI Sukajadi

Abstract

Many branch-level blood donation services still operate with paper-based workflows that delay verification and weaken emergency response. This program was designed and deployed a community-based digital workflow at PMI Sukajadi using a P3P sequence that consists of training, mentoring, and staged deployment. The solution connects a public mobile application for registration, schedules, reminders, emergency requests, and information with an officer console for events, verification, stock updates, notifications, vouchers, user data, and frequently asked questions. A pre- and post-questionnaire captured descriptive outcomes for community users (N = 50) and PMI officers (N = 6). Results are reported as percentages for unfavorable 1 to 2, neutral 3, and favorable 4 to 5. Among community users, favorable responses increased from 51.5 percent to 82.2 percent, with the largest gain on the emergency blood request flow at plus 40.0 percentage points. Among officers, favorable responses rose from 54.2 percent to 90.3 percent, with emergency requests and notifications increasing by 50.0 percentage points. Neutral and unfavorable categories declined in both groups. The deployment established auditable digital records and streamlined registration, scheduling, and emergency coordination. The findings indicate that a compact P3P pathway can deliver rapid and practical digital transformation at the branch level with measurable short-term improvements in usability and readiness.