Improvement Of Knowledge and Skills of Hospitality in Tourism Group in Budo Village, District Wori, North Sulawesi Province
A hospitality attitude is needed by the local community when the village where they live will become as a tourism village. This attitude is closely related to the way the community welcomes guests who come and even stay overnight in tourist villages. The aim of this training program is to improve hospitality knowledge and skills in tourism groups in Budo Village, wori sub-district, North Minahasa Regency. The training method is carried out in the form of: a teaching system, simulation through role play, and at the end of the training an evaluation of the entire material being taught is carried out. The expected outcome is an increase in the knowledge and skills of the tour groups and has a broad impact on the local community in Budo Village
Anonim. Undang-undang RI Nomor 10 Tahun 2009 Tentang Kepariwisataan. Bandung: Fokusindo Mandiri.
Ashley,C.,Roe,D.and Goodwin ,H.(2001) Pro-Poor Tourism: Making Tourism Work for the Poor.PPT Report No 1. London: ODI.IIED and ICRT.
Chatzigeorgiou, C., & Simeli, I. (2017). Perception of service quality in agrotourism accommodations: Impact on guest loyalty and re-visit intentions. Journal of Tourism, Heritage & Services Marketing (JTHSM), 3(1), 33-41.
King, C. A. (1995). What is hospitality?. International Journal of Hospitality Management, 14(3-4), 219-234.
Kunwar, R. R. (2017). What is hospitality?. The Gaze: Journal of Tourism and Hospitality, 8, 55-115.
Legiansyah, G. (2018). IMPLIKATUR DALAM TINDAK TUTUR ANTARA PEMANDU DENGAN WISATAWAN MANCANEGARA BERBAHASA INGGRIS: SATU ANALISIS PRAGMATIK (Doctoral dissertation, Universitas Widyatama).
Markovic, S., S. Raspor and K. Šegaric. 2010. Does restaurant performance meet customers’? Journal of Tourism and Hospitality Management 16(2), 181-195.
Pitana, I Gode. 2006. Kepariwisataan Bali dalam Wacana Otonomi Daerah. Jakarta: Puslitbang Kepariwisataan.
Tan, Q, A. Oriade and P. Fallon. 2014. Service quality and customer satisfaction in Chinese fast food sector: a proposal for CFFRSERV. Journal of Advances in Hospitality and Tourism Research (AHTR) 2(1), 30-53.
Towoliu, B. I., Sangari, F., & Permana, D. E. (2017). Questioning the Readiness of Manado as a Tourism Destination: Poor Service of Waitresses in the Local Restaurants. Journal of Indonesian Tourism and Development Studies, 5(1), 9-18.
Towoliu, B. I., Runtuwene, T., Permana, D. E., Lumettu, A., Alelo, M., & Sangari, F. (2020, August). Coastal Carrying Capacity for Mangrove Ecotourism Development, Case Study in Budo Village, North Minahasa Regency. In First International Conference on Applied Science and Technology (iCAST 2018) (pp. 132-135). Atlantis Press.
Utami, N. P. C. P. (2020, June). Analisis Perilaku Komunikasi Verbal Freelance Driver Guide Terhadap Wisatawan Di Kawasan Pariwisata Kuta, Bali. In Journey (Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management) (Vol. 2, No. 2, pp. 101-124).